Refund policy

Refunds will only be evaluated in cases of defective products or errors attributable to our company.

Once the request is approved, the refund will be processed using the same payment method used by the customer, within a period of five (5) business days.

All refunds will be issued as an item exchange or store credit.

Exchange and Return Policy

The customer has a maximum period of five (5) calendar days from the date of delivery or receipt of the order to request:

  • An exchange; or
  • Store credit.

Once this five (5) day period has expired, the customer will automatically lose the right to submit any request for return, exchange, or credit.

The Company does not issue cash refunds, bank refunds, credit card reversals, or monetary returns, except in cases required by applicable law.

For a return to be approved, the item must meet the following conditions:

  • Be unused, unwashed, and show no signs of wear.
  • Retain its original packaging.
  • Retain all original tags, accessories, and documentation.
  • Show no damage, stains, odors, alterations, or deterioration.
  • Include proof of purchase or order confirmation.

All costs related to returning the product are the sole responsibility of the customer, including:

  • Transportation costs.
  • Domestic or international shipping.
  • Taxes.
  • Customs duties.
  • Insurance.
  • Courier or shipping fees.

The Company will not refund shipping costs under any circumstances, unless otherwise agreed in writing.

The customer assumes all risks related to return shipping until the merchandise is received and inspected by the Company.

Every approved return may be resolved only through:

  • Exchange for another item of equal or similar value; or
  • Issuance of store credit for future purchases.

Store credit is personal, non-transferable, and subject to the conditions established by the Company.

Store Credit Conditions

If store credit is approved:

  • The credit may only be used on the Company's platform.
  • It cannot be redeemed for cash.
  • It cannot be transferred or sold.
  • No retroactive discounts will be applied.

The Company may set expiration dates or other usage limitations.

Warranty Policy

We guarantee the quality of our products against manufacturing defects.

The warranty does not cover damage caused by improper use, normal wear and tear, or failure to follow garment care instructions.